Warranty Policy
Warranty Policy
🛡️ Comprehensive Manufacturer Warranty
All mini split systems come with comprehensive manufacturer warranty coverage for your peace of mind.
⭐ WARRANTY COVERAGE OVERVIEW
Standard Warranty Coverage:
🔧 Compressor
7 Years
To original registered end-user
⚙️ All Parts
5 Years
To original registered end-user
📱 Remote Control
1 Year
From date of installation
📋 WARRANTY TERMS & CONDITIONS
The manufacturer warrants this product against failure due to defect in materials or workmanship under normal use and maintenance.
Warranty Period Begins:
- ✅ From the date of original installation, OR
- ✅ If date cannot be verified: 120 days from date of manufacture
Coverage:
If a part fails due to defect during the warranty period, the manufacturer will provide a new or remanufactured part (at manufacturer's option) to replace the failed part at no charge.
⚠️ IMPORTANT WARRANTY REQUIREMENTS
🔧 Professional Installation Required
Limited warranty applies ONLY to systems that are:
- ✅ Properly installed by a state certified or licensed HVAC contractor
- ✅ Installed under applicable local and state law
- ✅ Installed in accordance with all building codes and permits
- ✅ Installed following manufacturer's installation and operation instructions
- ✅ Installed according to good trade practices
⚠️ Damage resulting from failure to install or maintain the product per manufacturer's recommendations will VOID the warranty!
✅ ADDITIONAL WARRANTY CONDITIONS
- ✅ Warranty applies only to products remaining in their original installation location
- ✅ Defective parts must be returned to distributor through registered servicing dealer for credit
- ✅ Manufacturer may request a report from a qualified technician prior to honoring warranty claim
- ✅ Warranty is non-transferable - applies only to original registered end-user
❌ WHAT IS NOT COVERED
This Warranty Does NOT Cover:
| ❌ |
Labor or Service Costs Diagnosing, repairing, removing, installing, shipping, servicing, or handling of defective or replacement parts |
| ❌ |
Product Cleaning Cleaning required prior to warranty service and repair |
| ❌ |
Normal Maintenance Filter cleaning/replacement, lubrication, and routine maintenance as outlined in Owner's Manual |
| ❌ |
Improper Use Faulty installation, misapplication, abuse, improper servicing, unauthorized alteration, or improper operation |
| ❌ |
Power Issues Failure to start due to voltage conditions, blown fuses, open circuit breakers, or inadequate electrical service |
| ❌ |
Acts of Nature Floods, winds, fires, lightning, accidents, or other conditions beyond manufacturer's control |
| ❌ |
Corrosive Environments Rust or coil/piping corrosion on installations within 1 mile of sea coast or corrosive body of water |
| ❌ |
Non-OEM Parts Parts not supplied or designated by manufacturer, or damages resulting from their use |
| ❌ |
Outside Continental USA Products installed outside continental United States |
| ❌ |
Energy Costs Electricity or fuel costs, increases in utility costs, or cost of supplemental electric heat |
| ❌ |
Refrigerant Any cost to replace, refill, or dispose of refrigerant, including cost of refrigerant |
| ❌ |
Shipping Damage Damage during transport or as result of transporting the unit (see our Shipping Policy) |
| ❌ |
Accessories Condensate pumps, line sets, and other accessories not covered |
| ❌ |
Consequential Damages Any special, indirect, or consequential property or commercial damage of any nature |
📝 LIMITATIONS OF WARRANTIES
Important Legal Information:
ALL IMPLIED WARRANTIES AND/OR CONDITIONS (including implied warranties or conditions of MERCHANTABILITY and FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY.
Some states or provinces do not allow limitations on how long an implied warranty or condition lasts, so the above may not apply to you.
THE EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE and may not be altered, enlarged, or changed by any distributor, dealer, or other person whatsoever.
Some states or provinces do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.
⚖️ YOUR LEGAL RIGHTS
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.
📞 WARRANTY SERVICE & CLAIMS
How to File a Warranty Claim:
- Contact the manufacturer directly - Check your product documentation for warranty support contact information
-
Have ready:
- Product model and serial numbers
- Date of installation
- Description of the issue
- Proof of professional installation (if required)
- Work with your HVAC technician - Manufacturer will troubleshoot with your licensed technician
- Follow manufacturer's instructions for returning defective parts or receiving replacements
🔍 PROOF OF INSTALLATION
⚠️ Keep Your Installation Documentation!
For warranty claims, you may need to provide:
- ✅ Licensed HVAC technician's information (name, license number, contact)
- ✅ Installation date and location
- ✅ Proof of permit (if required in your area)
- ✅ Original purchase receipt
💡 MAXIMIZE YOUR WARRANTY COVERAGE
✅ Tips for Full Warranty Protection:
- Hire a licensed HVAC professional - This is mandatory for warranty coverage
- Register your product - Follow manufacturer's registration instructions
- Keep all documentation - Save receipts, installation records, and warranty paperwork
- Follow maintenance schedule - Regular cleaning and maintenance per Owner's Manual
- Use OEM parts only - Non-manufacturer parts void warranty
- Report issues promptly - Don't delay contacting manufacturer for problems
📞 NEED HELP?
Contact Us
Have questions about warranty coverage? Need help understanding the terms?
📧 Email: support@shopminisplits.com
⏰ Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Our team can help you understand your warranty coverage and guide you through the claims process.
More Information: Return Policy | Shipping Policy | About Us
Warranty terms are subject to manufacturer's policies and may vary by product. Please refer to your specific product documentation for complete warranty details.