Refund Policy

💰 Fair & Transparent Refund Process

We stand behind our products and want you to be completely satisfied with your purchase. Our refund policy is designed to be fair to both our customers and our business.

To qualify for a refund, you must:

1. Contact our customer service team to obtain a return authorization number
2. Return the product within 30 days of delivery date
3. Ship the return within 14 days of receiving authorization
4. Ensure product is unused, uninstalled, and in original condition
5. Include all original packaging, manuals, and accessories

⚠️ What Will Be Deducted From Your Refund:

Please verify ALL requirements before requesting a return:

* We are not responsible for lost or damaged return shipments. You must contact us to file a lost shipment claim. We recommend keeping your tracking number.

Standard Refund Process:

We can process refunds for unused products purchased directly from Shop Mini Splits. Unused products must be returned with their original packaging within 30 days of delivery date.

Used products or products that have been installed are NOT eligible for refund.

Opened box returns must be in sellable condition with original materials & packaging. Condition-based restocking fees will apply.

If we sent you incorrect items:

• ✅ We will promptly send the correct item at no additional cost
• ✅ We will schedule and pay for return shipping
• ✅ You will receive a full refund or exchange - your choice
• ✅ No restocking fees applied

📞 Must notify us within 30 days of order delivery

1. Contact Us: Email or call to request return authorization
2. Receive RA Number: We'll provide return authorization and instructions
3. Pack Securely: Use original packaging with all accessories
4. Ship Within 14 Days: Send return via appropriate carrier
5. We Inspect: Item checked for condition upon receipt (1-3 days)
6. Refund Calculated: Original payment minus shipping & fees
7. Refund Issued: Processed to original payment method
8. Refund Received: Appears in your account (5-10 business days)

Refunds are issued to the original payment method used for purchase.

• 💳 Credit/Debit Cards: 5-10 business days for refund to appear
• 💰 PayPal: 3-5 business days
• 🏦 Bank Transfer: 5-10 business days

Partial refunds may be issued if:

• ❌ Item shows signs of use or wear
• ❌ Original packaging is damaged or missing
• ❌ Accessories or manuals are missing
• ❌ Product has scratches, dents, or other damage
• ❌ Item is returned outside the 14-day authorization window

The following are NOT eligible for refund:

• ❌ Installed or used mini split systems
• ❌ Products returned after 30 days from delivery
• ❌ Items damaged by customer or during customer's return shipment
• ❌ Accessories that have been installed or used (line sets, brackets, etc.)
• ❌ Items without return authorization number
• ❌ Products with serial numbers removed or altered
• ❌ Clearance or final sale items (where indicated)

Contact Our Customer Service Team

To initiate a refund request:

Please include: Order number, reason for return, photos (if damaged/defective)

✅ Our Commitment

We stand behind the quality of our products and want you to be completely satisfied. While we hope you love your mini split system, we're here to help if you need to return it!