Return Policy

✅ 30-Day Return Policy

Our primary goal is to ensure complete customer satisfaction. If you need to return your product, we're here to help make the process smooth and straightforward.

We offer a 30-day return policy on unused mini split systems. If you wish to return your purchase, you must:

1. Call or email us to obtain a return authorization number
2. Return your product within 30 days of the delivery date
3. Return within 14 days of receiving return authorization

⚠️ Important Information

• Return shipping costs: The purchaser is responsible for the cost of return shipping, which will be deducted from your refund if we provide the shipping label
• Free shipping orders: All returns associated with our "Free Shipping" offer will be subject to a minimum 20% restocking fee, up to 100% depending on the condition of the item(s)
• Opened box returns: Extra restocking fee will apply depending on the condition of the returned item

We CANNOT accept:

• ❌ Partial returns or component swaps after order was shipped
• ❌ Used or installed products
• ❌ Products with damaged or missing packaging
• ❌ Items returned after 30 days from delivery date
• ❌ Items returned after 14 days from authorization date

We can ONLY accept complete orders, the same way they were shipped - no exceptions.

Please verify ALL of the following before setting up a return:

* We are not responsible for lost or damaged return shipments. We recommend keeping your tracking number. You must contact us to file a lost shipment claim.

Standard Return Process:

We can process exchanges or refunds for unused products purchased directly from Shop Mini Splits. Unused products must be returned with their original packaging within 30 days of the delivery date and within 14 days of return authorization.

⚠️ Returns shipped after the 14-day authorization period are not subject to refund.

Used products or products that have been installed are NOT eligible for return.

Opened box returns must be in sellable condition with original materials & packaging. Extra restocking fee will apply depending on the condition of the received return.

If we sent incorrect items in your order:

• ✅ We will promptly send the correct item at no additional cost
• ✅ We will schedule and pay for return shipping
• ✅ You must notify us within 30 days of order delivery

We take full responsibility for our errors and will make it right at no cost to you!

🔧 Factory Defects - Important Information

Please be reminded: As per product description and legal requirements, a licensed HVAC technician is required to perform installation.

If the item doesn't work directly from the box:

Once a unit has been installed, the manufacturer is responsible for warranty and parts. You should contact the manufacturer directly so they can troubleshoot the problem with your technician.

If confirmed defective from factory:

1. We will cover the return shipping costs
2. You will receive a full refund
3. You must provide:
   • Report from licensed HVAC technician confirming original installation
   • Technician's name, address, phone, and HVAC license number
   • Case number from manufacturer
   • Documentation of discovered factory defect

Return Requirements:

• ✅ Systems must be palletized and strapped down
• ✅ Include all original packaging
• ✅ Return via freight carrier (ground service risks damage)

Contact Our Customer Service Team

To organize a return, please contact us:

Please have ready: Order number, reason for return, and photos if applicable

1. Contact us to obtain Return Authorization (RA) number
2. Pack item in original packaging with all accessories
3. Ship within 14 days of receiving RA number
4. We inspect returned item upon receipt
5. Refund processed minus shipping costs and restocking fee (if applicable)
6. Refund issued to original payment method within 5-10 business days

✅ Our Commitment to You

Your satisfaction is our priority. While we hope you love your mini split system, we understand that sometimes returns are necessary. We're here to make the process as smooth as possible!